Replacement Policy

Here is a revised Replace Policy for “HUDA GIRL” beauty products, focusing solely on the condition of product damage:

HUDA GIRL – Replace Policy

At HUDA GIRL, we are committed to delivering top-quality beauty products. However, if you receive a broken or damaged item, we will offer a replacement under the following conditions:

1. Eligibility for Replacement:
   The customer can request a replacement only if the product is damaged or broken during shipping.

2. Proof of Damage:
   To process your replacement request, you must provide clear photographic or video evidence of the damage. The video should capture the unboxing process to show that the damage occurred before the product was opened. This is essential for validating your claim.

3. Time Frame:
   Please notify us within 48 hours of receiving the product and submit the necessary evidence to initiate the replacement process. Claims made after this period will not be accepted.

4. How to Submit:
   Send the unboxing video or photos, along with your order number and details, to our customer service team at [Support@hudagirl.com].

5. Condition of Return:
   In cases of replacement, the damaged item must be returned (if applicable), and a replacement will be sent at no additional cost.

This policy ensures that both parties are protected and helps us provide the best service for our customers!